Plans and Pricing
iService plans and pricing
iService connects customers with the right people quickly across email, chat, forms, and portals, with smart routing, a built-in knowledge base, configurable workflows, AI-assisted responses, and reporting. Plan names, prices, and entitlements are being revised before publication.
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Suite A
Multi-channel digital service for small businesses that do not need extensive workflow automation or customization.
Start a free trial -
Professional
A complete enterprise digital service solution with everything needed for marketing, sales, and support.
Request a Demo -
Enterprise
Every feature plus operational assistance and the highest level of support in the industry.
Contact sales
Compare iService features by plan
Categorized feature comparison preserved from the current pricing page. Plan availability is being confirmed during content revision.
| Feature | Suite A | Professional | Enterprise |
|---|---|---|---|
| Accepting email | |||
| Protocols supported for inbound | |||
| Use your email server or ours | |||
| Barracuda SPAM solution | |||
| Barracuda Antivirus solution | |||
| Barracuda Advanced Threat Protection | |||
| Accept file attachments | |||
| Provide original email | |||
| Mailboxes configured by segment | |||
| Custom email security rules | |||
| Accepting tickets | |||
| Built-in customer portal ticket submission | |||
| Custom forms interface | |||
| Customer question form wizard | |||
| Agents can create tickets | |||
| Customer submit forms from workflow | |||
| Question filtering and pre-processing | |||
| Regular expression matching | |||
| Matches based on multiple elements | |||
| Filter actions available | |||
| Group filters | |||
| Custom agent notifications | |||
| Send message acknowledgment | |||
| Answering questions | |||
| Use Zapier integrations and webhooks | |||
| AI summarization | |||
| AI generated answers | |||
| Assigning questions | |||
| Default queue for mailboxes | |||
| Skills-based routing | |||
| ACD style assignment | |||
| Round-robin assignment | |||
| Intelligent assignment by user type | |||
| Monitoring queues | |||
| Confirmed during content revision | |||
| Sending email | |||
| Confirmed during content revision | |||
| Initiating chats | |||
| Confirmed during content revision | |||
| Assigning chat | |||
| Confirmed during content revision | |||
| Performing chats | |||
| Confirmed during content revision | |||
| Monitoring chats | |||
| Confirmed during content revision | |||
| Ending chats | |||
| Confirmed during content revision | |||
| Chat bots | |||
| Confirmed during content revision | |||
| Creating content | |||
| Confirmed during content revision | |||
| Publishing content | |||
| Confirmed during content revision | |||
| Tabs portal | |||
| Confirmed during content revision | |||
| Mailing lists | |||
| Confirmed during content revision | |||
| Mailing criteria | |||
| Confirmed during content revision | |||
| Messages | |||
| Confirmed during content revision | |||
| Campaigns | |||
| Confirmed during content revision | |||