Platform
Search, AI, and RAG
Turn vectorized interaction history and approved knowledge into grounded answers, with escalation to a qualified human.
How grounded answers are produced
- vectorize
- search
- semantically sort
- curate context
- generate grounded response
- escalate to a qualified human
Grounded in your vectorized interaction history and approved knowledge
| Dimension | iService | Standalone chatbot |
|---|---|---|
| Answers grounded in your interaction history | Yes | Rarely |
| Escalation to a qualified human | Yes | Limited |
| Semantic search across interactions | Yes | No |